TERMS AND CONDITIONS - AGREEMENT BETWEEN CUSTOMER AND ARRIVA TRAVEL

Arriva Travel will not be responsible for omissions or errors if not brought to our attention immediately. Deposits and full Payment must be received by the due date to avoid vendor cancellations and penalties.

DOCUMENTATION

Passport, VISA and immigration :

U.S. citizens travelling to any destination outside of the United States will be required to present a valid U.S. passport. Passports must be valid for 6 months past the return date. Some countries require a visa for transit or entry. Passengers are responsible to ensure that they have all the proper documents for entry. All names on documents must match the legal name on your photo I.D., and travel document information must match tickets. Please check the State Department website at http://travel.state.gov for further information. Immunizations may also be required. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines. If you are a citizen of another country, there may be additional requirements. Check with the nearest consulate or embassy of the destination you are travelling to and find out the entry requirements for non-U.S. citizens.

It is your responsibility to fullfil the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

It is the passenger responsibility to check for new COVID 19 travel restrictions before booking their trip.

Travel Documents and Destinations

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

Prior to booking international travel, we recommend that you review any U.S. Government’s prohibitions, warnings and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such destination is safe or without risk.

Arriva travel offers retail travel services to customers, which are provided by separate and independent vendors of travel services. Arriva Travel does not operate, control, or otherwise provide the services of the independent travel vendors. Hence, customer agrees that Arriva Travel acts only as agent for the client in acquiring transportation, hotel accommodations, sightseeing and other privileges, or services for the clients’ benefit, and on the express condition that Arriva Travel shall not be responsible for any loss, accident, injury, delay, defect, omission or irregularity which may occur or be occasioned, whether by reason of any act, negligence or default of any company or person engaged in or responsible for carrying out any of the arrangements, or otherwise in connection therewith.

When you receive any and all travel documents, it is the sole responsibility of the customer to review and verify all information. Contact Arriva Travel immediately if changes or corrections are required. -

Important Notice Regarding Airline Reservations

Most airline tickets once booked are not refundable unless specified in writing by your booking agent.

If you arrive at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservation for you – do not leave the counter. Check your ticket. If the status box shows "OK" for the flight in question, the airline policies typically require them to accommodate you on that flight, or if that is not possible, they must either find you a substitute flight or pay you denied boarding compensation. If necessary ask to speak to a supervisor.

Cancellations

Most bookings are non-refundable unless specified in writing by our agents on in the travel documents. It is the customer responsibility to enquire if the cancellation policy is not clear and notify us immediately if you have any disagreement about the cancellation policy before confirming your booking.

In addition to the cancellation terms and conditions of your Supplier(s), our fees may apply .

Refunds will only be paid to you once we have received the funds back from the Supplier(s). Generally flight tickets cannot be refunded if they are partially used. We are not responsible for a Supplier’s failure to pay a refund.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

If the cancellation policy is not specified it is your responsibility to ask your booking agent to provide it in writing before booking.

PAYMENTS AND CANCELLATIONS

Unless otherwise defined during the reservation process, final payment is due prior to departure or consumption according to each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. In some cases there is NO REFUND once a booking is made and paid for. Your right to a refund if you change or cancel your travel plans is limited and it is due only if specified in writing in your travel documents. All cancellation requests must be sent to Arriva Travel in writing. As a result of cancellation, Arriva Travel’s and third party supplier’s cancellation penalties will apply, which are detailed in your travel documentation and correspondence you were sent during your booking process. Cancellation penalties are always advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact your Arriva Travel agent immediately during your booking process. All cancellation fees will be charged to the credit card you authorized to pay for travel services, or deducted from the supplier’s refund.

By submitting your credit card information to us, the client agrees to have Arriva Travel utilizing such card as full or partial payment for all travel arrangements, unless another form of authorized payment is rendered ( such as wire transfer or cash payment).

AIR, CHECK-IN, SCHEDULE RECONFIRMATION

UNLESS SET FORTH IN WRITING, AIRLINE RESERVATIONS ARE NOT INCLUDED IN YOUR TRAVEL PLANS. In such event, it is the Customer’s responsibility to make appropriate air arrangements, as well as transportation to and from the destination where the travel booking originates and returns. Arriva Travel shall not assume any responsibility for any air and/or ground schedule changes. In rare instances, upon departure from a country, certain departure taxes must be paid in cash only, and may vary in price. Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm directly with the airline flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.

Air Component Policies:

Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline ticket(s).

Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).

Most air tickets are not changeable/transferable & non-refundable. Should changes in dates be allowed in confirmed airline tickets , they will incur a penalty ( that may vary but usually is around $ 500) plus the change in price according to the new fare of the new dates.

It is the airline prerogative to change prices at any time before definite booking, Airlines can change travel seats assignment at any time without notification. Airlines can change travel time table at any time.

Names must be as show in your passport and it is the customer responsibility to provide such information in writing.

Due to COVID 19 there may be new restriction in place. Arriva Travel takes no responsibility for changes or restrictions made by the airlines or by the government, such as but not restricted to flight changes, cancellations, penalties, it also the airline prerogative to either reimburse the ticket or issue a credit.

Arriva Travel reserves the right to book the passenger directly with the airline or with a consolidator. By reading the terms & conditions the passenger agrees with this procedure. Consolidators ( wholesalers) often offer better discounted rates and have availability that the airline may not have directly.

TOURS: NO REFUND FOR UNUSED ARRANGEMENTS AND MINIMUM PASSENGER REQUIREMENTS

As Arriva Travel’s tour prices are based on discounted contracted rates, there will not be any refund for any unused portion of a tour unless clearly specified in writing by your booking agent. Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed or the tour may be canceled.

CURRENCY FLUCTUATIONS

Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations, provided actual variations have occurred.

ALTERATIONS TO CONFIRMED BOOKINGS

If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. Administrative charges of $50 or more per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be made in writing to Anthony Travel. All changes might also incur in penalties and higher costs of rebooking.

Travel Advice and Vaccinations

U.S. Citizens should refer to the travel advice posted by the U.S. Department of State at travel.state.gov for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.

Insurance

We strongly suggest all our clients to purchase a travel insurance protection either with us or with the insurance company of their choice.

Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or interrupts Customer’s travel for any reason, portions of the trip/tour may not be refunded and Arriva Travel’s and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs. The purchase of travel insurance is not required in order to purchase any other product or service offered by Arriva Travel. Employees of Arriva Travel are not qualified or authorized to: answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An additional charge applies for travel insurance selected.

Commissions.

Arriva Travel may receive commission payments by hotels, resorts, airlines and other suppliers. In some case with wholesalers where commission payment is not possible, the wholesaler or Consolidator s may offer Arriva Travel Net industry rates, in this case Arriva Travel will apply a mark- up to such rates before offering them to the client.

This Web site is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices.
Arriva Travel may revoke customer’s ability to use the Site at any time and for any reason (or no reason). Arriva Travel may amend these terms and conditions at any time. All amended terms and conditions shall automatically be effective upon being posted by Arriva Travel to the site. Accordingly, customer should check the site frequently for any changes to these terms and conditions. These terms and conditions may not be otherwise amended except in a writing signed by an authorized officer of Arriva Travel.
The purpose of this site is to provide the traveling public with information we believe to be accurate to assist them in planning and arranging vacations.
Information on this web site has been secured from a variety of travel companies and other information sources. We cannot independently call or verify the accuracy of our travel suppliers' information nor warrant their accuracy or completeness. All information, prices, and availability are subject to change without notice. We recommend you use this site to begin your travel planning process and follow up with personal contact with an Arriva Travel consultant. If you purchase travel products featured on this web site, you are subject to the availability, terms and conditions of the third party travel company. Arriva Travel is not responsible for any typographical errors, incorrect prices, price changes, and/or offer withdrawals for the offers and materials listed on this site.
ARRIVA TRAVEL officers and/or employees cannot be held liable for any incorrect or misleading information contained in this site, or any of the linked sites. These entities also act in the sole capacity as agents assisting clients in confirming travel and vacation arrangements for suppliers, carriers, hoteliers, wholesalers and/or contractors who furnish the transportation and other related services. Furthermore, these entities are not liable for any personal injury, property damage, accident, delay, inconvenience, change in itinerary or accommodations, or irregular activity which may occur due to (1) wrongful, negligent or arbitrary acts or omissions on the part of the suppliers, their employees, or others not under the direct control of the entities, (2) defects or failures on the conveyance, equipment or instruments under the control of the supplier, or (3) financial insolvency or bankruptcy of suppliers or subcontractors and (4) but not limited to acts of God, fire, acts of governments or other authorities, war, civil disturbances, riots, strikes, thefts, pilferage, epidemics, quarantines or dangers incident to the sea, land or air.
The client, by engaging the agencies and making payment, acknowledges the position of the entities stipulated by the foregoing, agrees to hold the entities blameless, and further agrees that restitution of damages, if any are claimed, shall be sought directly from the suppliers.
The inclusion of any link to a third party site does not imply endorsement by Arriva Travel. Your linking to any third party sites is at your own risk. You agree that Arriva Travel will not be liable for any loss or damages you or any third party may suffer in connection with third party pages or sites.
The purchase of travel insurance that protects the consumer against many of the foregoing described potential losses is highly recommended and can be purchased from the entities at the time the travel arrangements are purchased.

Simply stated, ARRIVA TRAVEL does not disclose or disseminate any information that it receives from you! Our site's registration form requires users to give us contact information (like their name, phone and email address) and demographic information (like their city, state and zip code). We use this information in two ways. First of all, it allows us to efficiently respond to your travel inquiries. We are able to provide you with fast and accurate information if we know where you're departing from. Many times, we receive email requests with very little information. This slows the process down. If we have certain information at the outset, we can respond quickly to your requests. Secondly, we use the contact information to send you updates on travel deals and specials. We DO NOT sell or trade our mailing lists!